Terms and Conditions for Belsize Park Carpet Cleaners

These Terms and Conditions set out the basis on which Belsize Park Carpet Cleaners provides carpet, upholstery and related cleaning services to domestic and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following words have the meanings given below:

Client means the individual, business, or organisation requesting or receiving services from Belsize Park Carpet Cleaners.

Company means Belsize Park Carpet Cleaners, the service provider.

Services means carpet cleaning, rug cleaning, upholstery cleaning, and any related or ancillary services offered by the Company from time to time.

Premises means the property or location where the Services are to be provided.

Technician means any employee, worker, or subcontractor engaged by the Company to deliver the Services.

2. Scope of Services

The Company provides professional cleaning services to Clients within its operational service area in the United Kingdom. The specific Services to be provided will be agreed at the time of booking and confirmed in the booking confirmation.

The Company reserves the right to amend, expand, or discontinue any Services at its discretion. Any changes will not affect confirmed bookings unless expressly agreed with the Client.

3. Booking Process

3.1 Bookings may be made by the Client through the Company’s accepted booking channels as communicated by the Company from time to time.

3.2 At the time of booking, the Client must provide accurate information, including but not limited to the type and size of the areas to be cleaned, access conditions, parking arrangements, and any known issues such as heavy soiling, stains, pet odours, or delicate materials.

3.3 The Company will provide an estimated price for the Services based on the information supplied by the Client. This estimate may be revised if the actual condition, size, or nature of the work at the Premises differs from that described at the time of booking.

3.4 A booking is only considered confirmed once the Client has received a booking confirmation from the Company and, where required, any deposit has been paid.

3.5 The Client must ensure that a person over 18 years of age is present at the Premises at the start and end of the Service, unless otherwise agreed in writing.

4. Access and Parking

4.1 The Client is responsible for providing safe and reasonable access to the Premises on the agreed date and time.

4.2 The Client must ensure that the Company’s Technicians have suitable parking close to the Premises. Any parking charges or permits required for the duration of the visit must be arranged and paid for by the Client.

4.3 If access or parking is not available or is significantly restricted, the Company may charge for waiting time, additional labour, or may treat the booking as a late cancellation in accordance with the cancellation terms.

5. Client Obligations

5.1 The Client must remove fragile items, personal belongings, and small furniture from the areas to be cleaned where reasonably possible before the Technician arrives.

5.2 The Company will not move heavy, fragile, or valuable items such as pianos, large wardrobes, electronics, or antiques. If smaller items are moved by the Technician as a courtesy, this is at the Client’s risk.

5.3 The Client must notify the Company of any pre-existing damage, wear, or defects in carpets, rugs, upholstery, or flooring, including loose seams, fraying, colour fading, weak fibres, or previous repairs.

5.4 The Client must ensure there is running water and electricity available at the Premises for the duration of the booking.

6. Pricing and Payments

6.1 All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of applicable taxes.

6.2 The Company may require a deposit at the time of booking. The amount and terms of any deposit will be communicated to the Client before confirmation.

6.3 Payment for the Services is due on completion of the work, unless otherwise agreed in advance. For some commercial or repeat Clients, alternative payment terms may be agreed in writing.

6.4 The Company accepts the methods of payment notified to the Client at the time of booking. Cash payments, where accepted, must be made directly to the Technician and a receipt will be issued on request.

6.5 If payment is not made on the due date, the Company reserves the right to charge interest on the outstanding amount and to recover any reasonable costs incurred in the collection of overdue payments.

7. Cancellations and Rescheduling

7.1 The Client may cancel or reschedule a booking by giving the notice required by the Company’s cancellation policy, which will be communicated at the time of booking.

7.2 If the Client cancels or reschedules with insufficient notice, the Company reserves the right to charge a cancellation fee, which may be a fixed fee or a percentage of the quoted price.

7.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Services cannot be carried out for reasons within the Client’s control, this may be treated as a cancellation and a call-out or cancellation charge may apply.

7.4 The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its control, including but not limited to illness, vehicle breakdown, extreme weather, equipment failure, or other operational issues. In such cases, the Company will offer the Client an alternative date or a refund of any deposit paid, and this will be the Company’s only liability.

8. Service Performance and Results

8.1 The Company will provide the Services with reasonable care and skill, using suitable professional equipment and cleaning products appropriate to the task.

8.2 While the Company will make reasonable efforts to achieve the best possible results, it does not guarantee the removal of all stains, odours, or discolouration. Certain substances, age-related wear, and prior damage may limit the results achievable.

8.3 The drying time for carpets and upholstery depends on several factors including material, ventilation, temperature, and humidity. Any drying time quoted is an estimate only and not a guarantee.

8.4 The Client must follow any guidance given by the Technician regarding drying times, ventilation, and safe use of the cleaned areas, especially in relation to slippery surfaces, trip hazards, and children or pets.

9. Complaints and Service Issues

9.1 If the Client is dissatisfied with any aspect of the Service, they must notify the Company as soon as reasonably possible, and no later than 48 hours after the Service has been completed.

9.2 The Company may request photographs or a follow-up visit to assess the issue. Where a complaint is justified, the Company may, at its discretion, offer a re-clean of the affected area or another appropriate remedy.

9.3 The Company’s liability in respect of any complaint will be limited as set out in the liability section of these Terms and Conditions.

10. Liability and Limitations

10.1 The Company is insured in respect of public liability in connection with the provision of its Services. Details of cover can be provided on request.

10.2 The Company will not be liable for any pre-existing damage, wear, or defects in carpets, rugs, upholstery, or other items. This includes damage or discolouration that only becomes apparent after cleaning.

10.3 The Client acknowledges that certain stains, spotting agents, or previous cleaning products may react unpredictably with professional cleaning solutions. The Company will not be liable for any such reactions where the Client has not disclosed full information or where such issues could not reasonably have been foreseen.

10.4 The Company will not be liable for any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of reputation.

10.5 The Company’s total liability in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the lesser of the cost of re-performing the Services or the amount paid by the Client for the specific Service giving rise to the claim.

10.6 Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited or excluded under applicable law.

11. Waste Handling and Environmental Regulations

11.1 The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with relevant UK environmental and waste regulations.

11.2 General waste created during normal carpet and upholstery cleaning, such as used cleaning solutions, extracted soiling, and disposable materials, will be removed or managed in a compliant manner.

11.3 The Services provided by the Company do not include the removal or disposal of hazardous waste, including but not limited to asbestos, clinical or medical waste, chemical residues, or materials contaminated with hazardous substances. If such waste is encountered, the Technician may halt the work and the Company may cancel the Service. In such circumstances, the Client may be charged for the time spent on site.

11.4 The Client is responsible for informing the Company in advance if they are aware of any hazardous substances or conditions at the Premises that may affect the safe delivery of the Services.

12. Health and Safety

12.1 The Company will take reasonable steps to ensure the health and safety of its Technicians and the Client while performing the Services.

12.2 The Client must provide a safe working environment and inform the Company of any relevant health and safety risks at the Premises, including loose floorboards, exposed wiring, or other hazards.

12.3 The Company reserves the right to refuse or suspend the Service if the Technician considers that the Premises are unsafe or that working conditions may pose a risk to health and safety.

13. Property Damage and Keys

13.1 The Client is responsible for the security of the Premises during the Service, unless specific arrangements have been agreed in advance regarding key holding or access codes.

13.2 If keys are provided to the Company, they will be handled with reasonable care. The Company’s liability for lost keys or associated locksmith costs will be limited to a reasonable cost of replacement or changing a standard domestic lock, subject to the overall liability limits in these Terms and Conditions.

14. Data Protection and Privacy

14.1 The Company will collect and process personal information about the Client only as necessary to manage bookings, deliver Services, process payments, and handle queries or complaints.

14.2 Personal information will be handled in accordance with applicable UK data protection legislation. The Company will not sell or share Client data with third parties except where required to deliver the Services, comply with legal obligations, or with the Client’s consent.

15. Amendments to Terms and Conditions

15.1 The Company may update or amend these Terms and Conditions from time to time. The current version will apply to all new bookings and will be made available to Clients upon request.

15.2 Any variation to these Terms and Conditions requested by the Client will be valid only if agreed in writing by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

17. Severability

17.1 If any provision or part provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision or part provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

18. Entire Agreement

18.1 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.

18.2 The Client acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.

By confirming a booking with Belsize Park Carpet Cleaners, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.