Belsize Park Carpet Cleaners Privacy Policy
This Privacy Policy explains how Belsize Park Carpet Cleaners collects, uses, stores and protects your personal data when you use our carpet and upholstery cleaning services. It applies to all customers and prospective customers of Belsize Park Carpet Cleaners in our service area, whether you contact us online, by post, or in person.
We are committed to handling your personal data in accordance with the UK General Data Protection Regulation and all applicable data protection laws. Please read this Privacy Policy carefully so that you understand how and why we process your information and the rights you have.
Personal data we collect
We only collect personal data that is necessary for us to provide and manage our cleaning services and to run our business effectively. The categories of personal data we may collect include:
Identification and contact details such as your name, address, service address, and any other relevant location details for the property you ask us to attend.
Communication details such as information you give us when you contact us to request a quote, make a booking, reschedule, or raise a query or complaint.
Service information such as details about the type of property, access instructions, areas to be cleaned, dates and times of appointments, and information about your preferences relating to our services.
Billing and payment information such as records of payments made, amounts, dates, and related transaction references. We do not store full payment card details; where card payments are used, these are processed by third-party payment providers.
Marketing preferences such as your choices about receiving service updates or promotional information from us.
Technical and usage information such as basic information generated when you interact with our website or online tools, including pages visited and time spent. This may involve the use of cookies and similar technologies where permitted by law and your device settings.
How we collect your personal data
We typically collect personal data directly from you when you contact us to request information, obtain a quote, make a booking, or when you interact with us during or after the provision of our services. This may be in person, over the phone, or via online contact forms.
We may also receive personal data indirectly from third parties such as payment service providers or advertising partners who help us to manage enquiries and payments. In these cases, we only receive and use the information that is necessary for our purposes and in accordance with this Privacy Policy.
Lawful basis for processing
We rely on the following lawful bases to process your personal data under data protection law:
Contractual necessity: We process your personal data where it is necessary to enter into and perform a contract with you. This includes taking steps at your request before entering into a contract, such as providing quotes, and carrying out our cleaning services.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This may include responding to queries, improving our services, managing and developing our business, keeping appropriate records, and protecting our property and staff.
Legal obligations: We process personal data where it is necessary for compliance with legal obligations, such as maintaining financial records for tax and accounting purposes or responding to lawful requests from authorities.
Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications. Where we rely on consent, you can withdraw it at any time.
How we use your personal data
We use your personal data primarily to provide our carpet and upholstery cleaning services and to manage our relationship with you. This includes:
Providing quotes, confirming bookings, planning and carrying out cleaning appointments, and handling changes or cancellations.
Communicating with you about your bookings, including reminders, updates, and follow-up messages related to the services we have provided.
Processing payments, issuing invoices and receipts, and maintaining accurate accounting records.
Responding to enquiries, feedback, and complaints, and resolving any issues you raise.
Improving and developing our services, for example by analysing patterns in customer requests or feedback.
Sending you information about services that may be of interest to you, where we are permitted to do so by law or where you have given consent.
Complying with our legal and regulatory obligations and assisting with the detection and prevention of fraud or other unlawful activities.
Data sharing and processors
We do not sell your personal data. We may share your personal data with trusted third parties who help us deliver our services and run our business. These third parties act as data processors and only process your personal data on our instructions and for the purposes described in this Privacy Policy.
Such third parties may include:
IT service providers who host or support our website, booking systems, email services, and data storage.
Payment service providers who process payments and manage transactions.
Accountants or professional advisers who assist us with our business and legal obligations.
Marketing and customer communication providers who help us send service updates or permitted marketing messages.
We may also share personal data where required by law, for example with law enforcement agencies, regulators, or other authorities, or in connection with legal proceedings.
Whenever we use data processors, we ensure that appropriate data protection terms are in place to safeguard your personal data.
International transfers
Some of our service providers may be located outside the United Kingdom or may store data on servers in other countries. Where this is the case, and your personal data is transferred outside the United Kingdom, we take steps to ensure that an adequate level of protection is in place, such as using standard contractual clauses or relying on other appropriate safeguards permitted by data protection law.
Data retention
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy and to meet any legal, accounting, or reporting requirements.
In general, we keep customer and booking information for a period that allows us to manage ongoing relationships, respond to queries about past services, and maintain accurate financial records. After the relevant retention period has expired, we securely delete or anonymise your personal data.
The exact retention period may vary depending on the type of data and the reasons for which it was collected. Factors we consider include the nature and sensitivity of the data, potential risk from unauthorised use or disclosure, and our legal obligations.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures may include access controls, secure storage, encryption where appropriate, staff training, and regular review of our security procedures.
While we take reasonable steps to safeguard your personal data, no transmission of information over the internet can be guaranteed as completely secure. You are responsible for ensuring that any personal data you send to us is provided safely.
Your data protection rights
Under data protection law, you have certain rights in relation to your personal data. These rights apply to all Belsize Park Carpet Cleaners customers in our service area and may include:
Right of access: You can request a copy of the personal data we hold about you and information about how we use it.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you can ask us to delete your personal data.
Right to restriction: You can ask us to restrict the way we use your personal data in certain situations.
Right to data portability: In some cases, you can request that we provide your personal data in a structured, commonly used, machine-readable format, or that we transmit it to another organisation.
Right to object: You can object to our processing of your personal data where we rely on legitimate interests, including for direct marketing.
Rights relating to automated decision making: You have rights in relation to decisions made solely by automated means, although we do not typically use automated decision making in our services.
You also have the right to lodge a complaint with the Information Commissioner's Office if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Marketing communications
We may use your contact details to send you information about our services where we are permitted to do so by law or where you have given your consent. You can opt out of receiving marketing communications at any time by following the instructions in the message or by contacting us using the details provided in our general contact information.
Even if you opt out of marketing, we may still need to send you service or administrative communications, such as booking confirmations or important information about your appointments.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal obligations. Any updates will be effective when the revised Privacy Policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
